What is the best number to call for your claims team?
If you have a claim regarding your House, Car, Contents or Boat insurance, please call 0800 50 90 90. For all other claims, please contact your Insurance People adviser or contact us on 0800 823 823. Click here to view all adviser contact details.
What is a registered financial adviser?
Insurance People Registered Financial Advisers provide advice to individuals and small companies to help them make decisions in the area of insurance.
They are required to be registered but do not need to be authorised by the Financial Markets Authority (FMA) because they only provide limited services. All Registered Financial Advisers must belong to a disputes resolution scheme and are required by law to be on the Financial Services Providers Register.
Do you have a disclosure statement?
All Insurance People advisers have a disclosure statement which is provided to clients before the initial consultation.
Who are your preferred insurance partners?
We work with a range of trusted insurance providers including Sovereign, Partner’s Life, OnePath, Vero, Fidelity Life, Asteron, Accuro, AMP, AIA, Southern Cross, nib, IAG, NZI, QBE, Lumley and more.
How often do you do insurance reviews?
We contact clients for their review yearly and encourage regular contact to ensure the information that is provided to insurers is correct and up-to-date.
How do advisers get paid?
Our advisers are paid commission from insurance providers.
Who is the regulator for the insurance industry?
The regulator of New Zealand’s insurance industry is the Financial Markets Authority (FMA).
Are you a member of a disputes resolution scheme?
We are members of FSCL (Financial Services Complaints Ltd), an independent not-for-profit external dispute resolution scheme approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.
Do you belong to a professional association?
We are members of the PAA (Professional Advisers Association) and IBANZ (Insurance Brokers Association New Zealand).