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Personal insurance

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Business & Commercial insurance

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Feedback/Complaints

If you have a problem, concern, or complaint about any part of our service, please tell us so that we can try to fix the problem. We have an internal complaint process and if we are unable to promptly resolve your complaint it will be referred to a MPIP Group Limited Director who will investigate the issues further. If you are not satisfied with our response you have the right to refer your complaint to Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service. FSCL is an independent dispute resolution scheme and will help you to resolve your complaint. There is no cost to you to use the services of FSCL and they can be contacted on 0800 347 257 | [email protected] | https://fscl.org.nz/.

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