Here to help - Our Claims Team

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- All Insurance People advisers and support staff sign a confidentiality agreement on joining the business which extends to our clients.
- All Insurance People advisers and staff and are bound by our strict Code of Conduct which requires that all customer information and the privacy of that be respected.
- All online and electronic information is captured using secure technologies and all paper-based records are located in the Insurance People head office in secure premises.

Debt Protection

Borrowing is a part of operating and growing but can often require a personal guarantee as part of the security. Debt Protection insurance protects your personal assets by providing your business with the funds needed to service loans should an unforeseen event occur, for example death or permanent disability.

How can we help? Call us today or click here to send us a query.

Loss of Revenue

Even a short interruption to business operation can have a significant impact on profit. Loss of Revenue insurance is used to compensate a business for reduced profits caused events such as burglary, major IT issues, flooding, fire or accident,

How can we help? Call us today or click here to send us a query.

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Life insurance
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Business Interruption
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Feedback/Complaint

If you have a problem, concern, or complaint about any part of our service, please tell us so that we can try to fix the problem. We have an internal complaint process and if we are unable to promptly resolve your complaint it will be referred to a MPIP Group Limited Director who will investigate the issues further. If you are not satisfied with our response you have the right to refer your complaint to Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service. FSCL is an independent dispute resolution scheme and will help you to resolve your complaint. There is no cost to you to use the services of FSCL – https://fscl.org.nz/.

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Here to help – Our Claims Team

Insurance People has its own dedicated Claims Department, to deal with the big insurance companies on your behalf. As your advisers, we play an important advocacy role, providing you with the security of knowing that your claim will be taken care of as quickly as possible. Our claims experts will manage the claims process for you at every stage, liaising with the insurance company and any other relevant parties to ensure it progresses smoothly.

Once the claim has been accepted we follow through with all parties to make sure payment is made quickly; always keeping you informed along the way.

It’s our promise to take care of you when you need us most – at claim time.

About us

Part of the People Group of companies, which opened for business 25 years ago in 1989, Insurance People has been providing expert insurance advice for Kiwis – protecting their families and their priorities – since 2006.

Over the years, we’ve learned a lot about how to offer New Zealanders the best service throughout the entire insurance process, and importantly we’re their fierce advocates at claim time.

Our advisers know exactly what policies are out there, so making the right insurance choices are made easy. But perhaps most importantly, we know how to take a smart 360-degree view of your insurance needs, to protect you priorities in the most efficient and comprehensive way.

How we work

What’s important to you?

Tell us about what’s important to you and together we’ll work out what type of cover you need. We’ll meet at a time and location that works for you, and together we’ll get it right.

We find the right mix

Save your precious time. We find you the best insurance options for your needs, then guide you through the process – straight-forward and fuss-free.

We keep in touch

We check in with you every year to make sure the information we have is up to date and that your insurance is still right for you. As life changes, so does your insurance.

Your BIGGEST claims advocate

When life throws a curve ball, dealing with insurance companies is the last thing you should have to do. We’re your absolute advocate at claim time: we manage the process from start to finish and put your insurance to work.

Arrange a chat with an adviser
Useful insurance tips

Employers Liability

This cover provides protection for legal defence and court awarded settlements for employment law breaches. The cover also includes legal defence costs.

How can we help? Call us today or click here to send us a query.

Statutory Liability

This cover provides legal defence protection and cover for fines for some breaches of Statute such as the Resource Management Act, Financial Reporting Act, Building Act. Occupational Health and Safety legislation prevents parties from insuring for OSH fines. Cover includes legal defence costs.

How can we help? Call us today or click here to send us a query.

Public Liability

This cover provides legal liability protection from damage to third party property or bodily injury. It is important cover for anybody who occupies or leases property in connection with their business, and to provide a service away from their premises, for decorators, painters, motor mechanics, electricians or plumbers.

How can we help? Call us today or click here to send us a query.

Professional Indemnity

This cover provides protection against costs arising from the provision of incorrect or faulty professional advice or design, as well as defamation. It also includes defence costs.

How can we help? Call us today or click here to send us a query.

Commercial Vehicle

This insurance covers you against accidental damage to or loss of your motor vehicle while engaged in personal or business use. The policy also pays for any sums you become legally liable for in regard to loss or damage to property or any person.

How can we help? Call us today or click here to send us a query.

Material Damage

Replace business assets, buildings, plant and stock which has been destroyed, lost or damaged due to fire, flood, burglary, earthquake or other such insured event.

How can we help? Call us today or click here to send us a query.

Locum Cover

Keep your business ticking over if you’re out of action. Locum cover reimburses the costs of replacing you with a locum, or if that’s not possible, provides funds to cover eligible business overheads.

How can we help? Call us today or click here to send us a query.

Key Person

Protect your business against the financial implications that can arise from the untimely death or disablement of a key employee.

How can we help? Call us today or click here to send us a query.

Professional Indemnity

Indemnity cover provides protection for professionals against damages that may be awarded or negotiated in relation to an act or error during the conduct of their profession.

How can we help? Call us today or click here to send us a query.

Business Interruption

Often used in combination with Material Damage cover, business interruption insurance enables your business to remain in the same financial position in terms of trading as would have been the case before the insured event.

How can we help? Call us today or click here to send us a query.

Shareholder Agreement Insurance

Also know as a continuation plan or a will for the business; this cover is vital to the ensure stability and manageability through a buy/sell agreement.

How can we help? Call us today or click here to send us a query.

Boat Insurance

Pleasure boat insurance covers you against theft, malicious damage and unintentional destruction or damage to your pleasure craft when being used for private purposes.

How can we help? Call us today or click here to send us a query.

Motorbike Insurance

Motorbike insurance for whatever type of biker you are, from classic to trikes, sports bikes to quad bikes. Policies can be tailored to your individual needs, depending on how often you use it and more.

How can we help? Call us today or click here to send us a query.

Car Insurance

Motor vehicle insurance protects you from potentially huge costs in the event of an accident, so it’s vital to have a policy that can take care of the potential liabilities and claims.

How can we help? Call us today or click here to send us a query.

Content Insurance

Make sure all the things that make your house a home are covered. Contents insurance is essential so you can repair or replace your personal belongings if they’re lost, stolen or destroyed, whether at home or temporarily anywhere else in New Zealand.

How can we help? Call us today or click here to send us a query.

House Insurance

Do you know how much your home would cost to rebuild? Don’t under- or over-estimate the value of your home so that you can get the level of insurance you need to repair or replace what is often your biggest asset.

How can we help? Call us today or click here to send us a query.

Travel

Planning a well-deserved holiday? We offer three levels of cover from budget to comprehensive. Click here to arrange your cover, underwritten through 1Cover Direct Insurance.

How can we help? Call us today or click here to send us a query.

Mortgage Protection

Protect your biggest asset by making sure you’ll be able to keep up with the mortgage repayments in the event of illness or injury, so you can focus on what’s most important – your recovery.

How can we help? Call us today or click here to send us a query.

Income Protection

Income protection is all about protecting you and your family’s lifestyle in the event you’re unable to work due to ill health, with a monthly payment until you’re able to return to work or reach retirement.

How can we help? Call us today or click here to send us a query.

Permanent Disablement Cover

If your life takes an unexpected turn and you become permanently disabled through accident or illness, Total and Permanent Disability Insurance provides a lump sum payout for you to spend as you choose.

How can we help? Call us today or click here to send us a query.

Trauma / Critical Cover

Trauma / Critical Cover removes the financial stress that comes with suffering a major health trauma, paying out a lump sum so you and your family can concentrate on what’s most important – your recovery.

How can we help? Call us today or click here to send us a query.

Medical / Health Insurance

It’s easy to get lost in the maze of medical insurance. We’ve made it our business to know the ins and outs of the different policies on offer, so you know exactly what you’re signing up for.

How can we help? Call us today or click here to send us a query.

Life Insurance

We all like to think we’re invincible, but the reality is a little different, which is why it’s so important to make sure the people you love are protected if something happens to you. Life Insurance has evolved and now offers a range of different options and benefits so it’s more important than ever to get the right policy and cover.

How can we help? Call us today or click here to send us a query.

Your BIGGEST claims advocate

When life throws a curve ball, dealing with insurance companies is the last thing you should have to do. We’re your absolute advocate at claim time: we manage the process from start to finish and put your insurance to work.

We keep in touch

We check in with you every year to make sure the information we have is up to date and that your insurance is still right for you. As life changes, so does your insurance.

We find the right mix.

Save your precious time. We find you the best insurance options for your needs, then guide you through the process – straight-forward and fuss-free.

What’s important for you

Tell us about what’s important to you and together we’ll work out what type of cover you need. We’ll meet at a time and location that works for you, and together we’ll get it right.

Here to help – Our Claims Team

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Quick form

Personal Insurance

Business & Commercial insurance

Feedback/Complaint

Feedback/Complaints

What’s important to you?

We find the right mix

We keep in touch

Your BIGGEST claims advocate