Help on the Roadside.

Surprise breakdowns are no fun, and can be quite a spanner in the works. Do you have AA Roadside Assist as part of your vehicle cover? Ask us for more details if you have existing cover with Insurance People or for information if you’re looking for new cover. Plus, check out the new AA Roadside Assist App – an incredibly handy tool to have when your driving is unexpectedly interrupted.

The list of services and benefits of Roadside Assist service with your Insurance People cover is a long one. You can browse all the details provided below.

ROADSIDE ASSISTANCE – Services provided with Vehicle Insurance through Insurance People.
Phone 0800 734 543. Quote either your registration number (your number plate) or you’re your insurance policy number.

  • Every time we attend a breakdown we want to get you going again and we do this in 93% of our breakdowns 24 hours a day, 7 days a week, 52 weeks a year.
  • When we can’t get you going we will promptly organise for the vehicle to be transported to the nearest repairer or place of safety.
  • An Emergency Taxi is available to get you on your way should the vehicle not be mobilized. A Taxi will be arranged to travel to any destination of your choice, we will cover first $60 of the fare in metro areas and $100 in rural areas.
  • The number of breakdown callouts offered each year is not limited but is subject to qualifying criteria being met. Your vehicle will need a WOF and need to be currently registered.

The following explains how Roadside Assist services look after you if you have a breakdown:

Engine, Electrical or Cooling Faults
We will attempt to diagnose the problem and where possible, provide emergency repairs to your engine, electrical or cooling system at the roadside at no charge. If the fault can’t be fixed then we will transport the vehicle to the nearest available repairer or place of safety.

After Hours Recovery
If you breakdown at night and your vehicle cannot be mobilised then we will transport and safely store your vehicle overnight at no charge then deliver your vehicle to the nearest repairer the following business day.

Caravans/Trailer towing
If you are towing a caravan or trailer when you have a breakdown and we can tow the caravan or trailer behind the recovery vehicle we will do so at no charge. If the trailer or caravan can’t be towed we will arrange for towing to be provided but this towing will be at your expense. Trailer size is limited to a maximum 7 metres in length (excluding tow-bar) 2.44 metres wide and /or 3 metres high.

Wheels and Tyres
We will change a damaged tyre/wheel with your spare, as long as it’s roadworthy and safe to use, at no charge.  Where the spare is not roadworthy or safe to use, recovery to the nearest place able to supply and/or repair the tyre/wheel can be provided, however this will be at your expense.

Flat & Faulty Batteries
We will provide a jump start and any other practical assistance at the roadside to get your vehicle going again at no charge. Sometimes the problem with your battery may be more serious, after a quick test we will be able to tell you if your battery is faulty and needs to be replaced. A new battery will be offered to you at a special discounted rate but you will need to pay for this.
If we can’t get you going again due to a faulty battery, and the battery cannot be replaced then we will recover your vehicle to the nearest available repairer to have a battery installed, this recovery will be at no charge but any new battery will be at your cost.

Lockout
If you have locked your keys in your vehicle we will attempt to re-open your vehicle. We will however need proof of your ownership or the owner’s permission to re-open the vehicle.

Lost Keys
If you have lost your keys and you don’t have a spare set immediately available we can either;
1. Arrange for a replacement set to be couriered to you at no charge as soon as possible; or
2. Arrange for a locksmith to attend to make a new key. We will pay for the locksmith to get to you but any charges for the new key will be at your expense.

Fuel
If you run out of petrol or diesel then we will deliver to you up to $20 worth of fuel to get you going again. The delivery is free however you will be charged for the fuel itself. If we can’t get fuel to you then we will transport your vehicle to the nearest service station.

If you run out of CNG or LPG we can transport your vehicle to the nearest LPG/CNG equipped service station but all transportation cost will be at your expense.

If you have accidently filled up with the wrong fuel then we can arrange for your vehicle to be transported to the nearest repairer or service station where arrangements can be made to get you going again. The transportation of your vehicle will be at your expense.

Accident / Theft / Break-in
An accident, vehicle theft or vehicle break in can be a traumatic experience, so you can trust one of our Case Manager to help guide you through it.

We can assist you and facilitate recovery of an immobilised vehicle to your choice of approved repairer.  We will even alert your insurer of the incident and vehicle location.

  • Reassurance by phone and activation of emergency services (if required)
  • Notification to friends, family or colleagues of your delay
  • Provide you with “what to do next” information
  • Ensure that you are made mobile
  • Notify attending services of all relevant information, i.e. vehicle location & other relevant factors We can offer medical advice and counselling
  • Make any alterations to travel plans you may require

 

How do you insure a driverless car?

Driverless cars – in one form or another- are scheduled to roll off the production lines as early as next year, with several car makers offering ‘traffic jam assist,’ a system that takes over braking, steering and acceleration when you’re stuck in traffic – leaving you free to catch up on Downton Abbey or how many wickets we’ve taken.

But if you drive into the car in front of you, who would be at fault?

These soon to-be-a-reality driverless car functions are causing many insurers to scratch their heads, especially given the pace and future scope of the technology. If the car’s computer causes an accident, wouldn’t the car-maker be responsible? And does this means all cars of the same model would have to be parked until the fault could be rectified?
Google announced last May that it’s producing 100 prototyped driverless vehicles that have dispensed with steering wheels and pedals altogether. The two-seater electric cars will have a top speed of 40 km/h and foam bonnets to minimise the impact of a crash.

So does this mean lower car insurance premiums could be on the distant horizon?

If accidents are reduced, naturally the number of claims will drop. And super-safe Volvo predicts they’ll be able to eliminate crashes for anyone driving its cars by 2020; with Nissan announcing similar plans. So while this is hard to believe today, even if car accidents drop only 25 percent, a $1,000 car insurance policy would drop to $750.
Many industry experts predict that people will turn their backs on car ownership and the need for car insurance altogether – they’ll simply call a driverless car with their smart phone as and when they need to get somewhere.

Makes today’s cars seem as old fashioned as the horse-driven carriages in early episodes of Downton, doesn’t it?

If you’ve got a horseless carriage that needs insurance, give us a call today on 0800 823 823 or contact us here.

Privacy Policy

    • Any information you provide to Insurance People is shared only insurance providers, as relevant to your insurance application. Your information is not shared with any other third parties.
    • All Insurance People advisers and support staff sign a confidentiality agreement on joining the business which extends to our clients.
    • All Insurance People advisers and staff and are bound by our strict Code of Conduct which requires that all customer information and the privacy of that be respected.
    • All online and electronic information is captured using secure technologies and all paper-based records are located in the Insurance People head office in secure premises.

Debt Protection

  • Borrowing is a part of operating and growing but can often require a personal guarantee as part of the security. Debt Protection insurance protects your personal assets by providing your business with the funds needed to service loans should an unforeseen event occur, for example death or permanent disability.

    How can we help? Call us today or click here to send us a query.

Loss of Revenue

  • Even a short interruption to business operation can have a significant impact on profit. Loss of Revenue insurance is used to compensate a business for reduced profits caused events such as burglary, major IT issues, flooding, fire or accident,

    How can we help? Call us today or click here to send us a query.

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Here to help – Our Claims Team

  • Insurance People has its own dedicated Claims Department, to deal with the big insurance companies on your behalf. As your advisers, we play an important advocacy role, providing you with the security of knowing that your claim will be taken care of as quickly as possible. Our claims experts will manage the claims process for you at every stage, liaising with the insurance company and any other relevant parties to ensure it progresses smoothly.

    Once the claim has been accepted we follow through with all parties to make sure payment is made quickly; always keeping you informed along the way.

    It’s our promise to take care of you when you need us most – at claim time.

About us

  • Part of the People Group of companies, which opened for business 25 years ago in 1989, Insurance People has been providing expert insurance advice for Kiwis – protecting their families and their priorities – since 2006.

    Over the years, we’ve learned a lot about how to offer New Zealanders the best service throughout the entire insurance process, and importantly we’re their fierce advocates at claim time.

    Our advisers know exactly what policies are out there, so making the right insurance choices are made easy. But perhaps most importantly, we know how to take a smart 360-degree view of your insurance needs, to protect you priorities in the most efficient and comprehensive way.

How we work

  • What’s important to you?

    Tell us about what’s important to you and together we’ll work out what type of cover you need. We’ll meet at a time and location that works for you, and together we’ll get it right.

    We find the right mix

    Save your precious time. We find you the best insurance options for your needs, then guide you through the process – straight-forward and fuss-free.

    We keep in touch

    We check in with you every year to make sure the information we have is up to date and that your insurance is still right for you. As life changes, so does your insurance.

    Your BIGGEST claims advocate

    When life throws a curve ball, dealing with insurance companies is the last thing you should have to do. We’re your absolute advocate at claim time: we manage the process from start to finish and put your insurance to work.

Employers Liability

  • This cover provides protection for legal defence and court awarded settlements for employment law breaches. The cover also includes legal defence costs.

    How can we help? Call us today or click here to send us a query.

Statutory Liability

  • This cover provides legal defence protection and cover for fines for some breaches of Statute such as the Resource Management Act, Financial Reporting Act, Building Act. Occupational Health and Safety legislation prevents parties from insuring for OSH fines. Cover includes legal defence costs.

    How can we help? Call us today or click here to send us a query.

Public Liability

  • This cover provides legal liability protection from damage to third party property or bodily injury. It is important cover for anybody who occupies or leases property in connection with their business, and to provide a service away from their premises, for decorators, painters, motor mechanics, electricians or plumbers.

    How can we help? Call us today or click here to send us a query.

Professional Indemnity

  • This cover provides protection against costs arising from the provision of incorrect or faulty professional advice or design, as well as defamation. It also includes defence costs.

    How can we help? Call us today or click here to send us a query.

Commercial Vehicle

  • This insurance covers you against accidental damage to or loss of your motor vehicle while engaged in personal or business use. The policy also pays for any sums you become legally liable for in regard to loss or damage to property or any person.

    How can we help? Call us today or click here to send us a query.

Material Damage

  • Replace business assets, buildings, plant and stock which has been destroyed, lost or damaged due to fire, flood, burglary, earthquake or other such insured event.

    How can we help? Call us today or click here to send us a query.

Locum Cover

  • Keep your business ticking over if you’re out of action. Locum cover reimburses the costs of replacing you with a locum, or if that’s not possible, provides funds to cover eligible business overheads.

    How can we help? Call us today or click here to send us a query.

Key Person

  • Protect your business against the financial implications that can arise from the untimely death or disablement of a key employee.

    How can we help? Call us today or click here to send us a query.

Professional Indemnity

  • Indemnity cover provides protection for professionals against damages that may be awarded or negotiated in relation to an act or error during the conduct of their profession.

    How can we help? Call us today or click here to send us a query.

Business Interruption

  • Often used in combination with Material Damage cover, business interruption insurance enables your business to remain in the same financial position in terms of trading as would have been the case before the insured event.

    How can we help? Call us today or click here to send us a query.

Shareholder Agreement Insurance

  • Also know as a continuation plan or a will for the business; this cover is vital to the ensure stability and manageability through a buy/sell agreement.

    How can we help? Call us today or click here to send us a query.

Boat Insurance

  • Pleasure boat insurance covers you against theft, malicious damage and unintentional destruction or damage to your pleasure craft when being used for private purposes.

    How can we help? Call us today or click here to send us a query.

Motorbike Insurance

  • Motorbike insurance for whatever type of biker you are, from classic to trikes, sports bikes to quad bikes. Policies can be tailored to your individual needs, depending on how often you use it and more.

    How can we help? Call us today or click here to send us a query.

Car Insurance

  • Motor vehicle insurance protects you from potentially huge costs in the event of an accident, so it’s vital to have a policy that can take care of the potential liabilities and claims.

    How can we help? Call us today or click here to send us a query.

Content Insurance

  • Make sure all the things that make your house a home are covered. Contents insurance is essential so you can repair or replace your personal belongings if they’re lost, stolen or destroyed, whether at home or temporarily anywhere else in New Zealand.

    How can we help? Call us today or click here to send us a query.

House Insurance

  • Do you know how much your home would cost to rebuild? Don’t under- or over-estimate the value of your home so that you can get the level of insurance you need to repair or replace what is often your biggest asset.

    How can we help? Call us today or click here to send us a query.

Travel

  • Planning a well-deserved holiday? We offer three levels of cover from budget to comprehensive. Click here to arrange your cover, underwritten through 1Cover Direct Insurance.

    How can we help? Call us today or click here to send us a query.

Mortgage Protection

  • Protect your biggest asset by making sure you’ll be able to keep up with the mortgage repayments in the event of illness or injury, so you can focus on what’s most important – your recovery.

    How can we help? Call us today or click here to send us a query.

Income Protection

  • Income protection is all about protecting you and your family’s lifestyle in the event you’re unable to work due to ill health, with a monthly payment until you’re able to return to work or reach retirement.

    How can we help? Call us today or click here to send us a query.

Permanent Disablement Cover

  • If your life takes an unexpected turn and you become permanently disabled through accident or illness, Total and Permanent Disability Insurance provides a lump sum payout for you to spend as you choose.

    How can we help? Call us today or click here to send us a query.

Trauma / Critical Cover

  • Trauma / Critical Cover removes the financial stress that comes with suffering a major health trauma, paying out a lump sum so you and your family can concentrate on what’s most important – your recovery.

    How can we help? Call us today or click here to send us a query.

Medical / Health Insurance

  • It’s easy to get lost in the maze of medical insurance. We’ve made it our business to know the ins and outs of the different policies on offer, so you know exactly what you’re signing up for.

    How can we help? Call us today or click here to send us a query.

Life Insurance

  • We all like to think we’re invincible, but the reality is a little different, which is why it’s so important to make sure the people you love are protected if something happens to you. Life Insurance has evolved and now offers a range of different options and benefits so it’s more important than ever to get the right policy and cover.

    How can we help? Call us today or click here to send us a query.

Your BIGGEST claims advocate

  • When life throws a curve ball, dealing with insurance companies is the last thing you should have to do. We’re your absolute advocate at claim time: we manage the process from start to finish and put your insurance to work.

We keep in touch

  • We check in with you every year to make sure the information we have is up to date and that your insurance is still right for you. As life changes, so does your insurance.

We find the right mix.

  • Save your precious time. We find you the best insurance options for your needs, then guide you through the process – straight-forward and fuss-free.

What’s important for you

  • Tell us about what’s important to you and together we’ll work out what type of cover you need. We’ll meet at a time and location that works for you, and together we’ll get it right.

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